Field investigations involve in‑person interviews, scene examinations, and the collection of physical or photographic evidence. At Claims Bureau USA, our qualified field investigators are trained to meet a wide range of client requirements. Their work includes conducting witness and claimant interviews, performing neighborhood canvasses, investigating accident scenes, obtaining recorded statements, and completing comprehensive liability investigations.
Our investigators are skilled in critical thinking and are trained to ask open‑ended, probing questions that elicit meaningful information. They approach every assignment thoroughly prepared, with the ability to pivot their line of inquiry based on new details as they emerge, ensuring that each investigation is complete, accurate, and aligned with client objectives. All field investigations are overseen by experienced managers who monitor progress, provide guidance, and ensure investigative goals are met or exceeded. Throughout the process, clients are kept informed with consistent communication and timely updates.