Background investigations are appropriate whenever a claim or matter requires more information than is provided on the surface. Claims Bureau USA routinely conducts a preliminary background investigation prior to every surveillance assignment to confirm identifiers and to identify dates or locations for targeted observation.
Background investigations can help to verify a subject’s identity, history, and may reveal assets, employment history, business affiliations, prior litigation, or online activity that directly relates to liability, damages, or motive. Early background investigations help identify red flags, allowing legal teams to better assess exposure and determine realistic case value.
They are also recommended when there are inconsistencies in a subject’s story, when the claim involves significant exposure, or when a comprehensive profile of a subject’s history and activities is necessary for litigation or underwriting decisions. Accurate background intelligence enables informed decision-making.